Terms & Conditions (“Terms”)

Last Amended: August 3, 2025

Welcome to Ukrainian Cleaning Services! Please read the following terms and conditions carefully before using our cleaning services. By booking with us, you agree to these terms.

1. Service Agreement

By scheduling a cleaning service with our company, you acknowledge and accept our terms of service, pricing, and policies. We reserve the right to update these terms at any time.

2. Booking and Payment

  • All bookings must be confirmed at least 24 hours in advance.

  • Payment is due upon completion of the service unless otherwise agreed.

  • We accept cash, credit/debit cards, bank transfer.

  • Late payments may incur additional charges.

3. Cancellations and Rescheduling

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of 20%.

  • Repeated last-minute cancellations may lead to refusal of future service.

4. Access to Property

  • The client is responsible for providing access to the property at the scheduled time.

  • If our team cannot gain entry or access is delayed, a fee may be charged.

  • Clients are encouraged to secure valuables and inform us of any access codes or instructions in advance.

5. Scope of Work

  • Services will be performed as per the package or custom agreement selected by the client.

  • We reserve the right to adjust pricing if the condition of the property is significantly different from the initial description.

  • Hazardous or biohazard cleaning is not included unless previously agreed.

6. Satisfaction Guarantee

  • If you’re not satisfied with the service, notify us within 24 hours. We will re-clean the concerned area at no additional cost.

  • No refunds will be issued after 24 hours of completed service.

7. Liability and Damages

  • While we take great care in handling your property, we are not liable for pre-existing damages or wear and tear.

  • Any damages caused directly by our staff must be reported within 24 hours. We reserve the right to inspect and resolve accordingly.

8. Safety and Health

  • For the health and safety of our staff, we ask that the property be free of hazardous materials, aggressive pets, or dangerous conditions.

  • We reserve the right to refuse service if we deem the environment unsafe.

9. Confidentiality

We respect your privacy. All personal information and access details are kept strictly confidential and used only for service purposes.

10. Governing Law

These Terms and Conditions are governed by the laws of Chicago. Any disputes will be resolved in accordance with local regulations.